FAQS

Orders & Payments
1. How do I place an order?
Simply browse our collection, select your desired items,
choose your size/color, and click "Add to Cart."
Review your cart and proceed to checkout to enter your shipping and payment details.
2. What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal.
3. Is my payment information secure?
Yes! We use SSL encryption and partner with trusted payment gateways
to ensure your data is protected.
4. Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or bank restrictions.
Contact your bank for assistance.
Shipping & Delivery
1. Where do you ship?
We currently ship form Shenzhen,china. For international orders, customs/duties may apply.
2. How long does shipping take?
International: 7–14 business days (varies by location).
You’ll receive a tracking number once your order ships.
3. What are your shipping costs?
Free shipping on orders over $99.
International rates vary by destination.
Returns & Exchanges
1. What is your return policy?
You may return unworn, undamaged items with tags attached within 30 days for a full refund or exchange.
2. How do I start a return?
Visit our Returns , fill in your order details, and follow the instructions.
3. How long do refunds take?
Refunds are processed within 5–7 business days after we receive your return.

4. Can I exchange an item?
Yes! Select "Exchange" during the return process and specify the new size/color.
Exchanges are subject to availability.
Promotions & Discounts
1. How do I apply a discount code?
Enter your code at checkout under "Promo Code" and click "Apply."
2. Can I combine multiple discounts?
Only one promo code can be used per order unless otherwise stated.
3. When do sales occur?
Sign up for our newsletter to get early access to seasonal sales and exclusive offers!
Privacy & Security
1. How is my data used?
We only use your information to process orders and improve your experience. Read our [Privacy Policy](link).
2. Do you sell customer data?
Never. Your data is strictly confidential.
Still have questions?
Contact us at [15685580882@163.com] or via live chat (Mon–Fri, 9 AM–5 PM .
Thank you for shopping with LOOKSTUNNED!